koko300 Platform Privacy Notice

This page describes what we collect when you use koko300 and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA or e-wallet, complete identity verification, or place bets on Liga 1 or live-dealer tables, we gather personal information. We use that data to operate our platform, comply with regulations, and serve you better. We do not sell your information to third parties or use it for purposes unrelated to koko300 services.

Our servers and data processors may be located outside your immediate jurisdiction. We ensure that any third party handling your data—whether payment providers like mobile banking or local payment, or cloud infrastructure partners—maintains security standards equivalent to our own. This policy explains what we collect, who accesses it, how long we keep it, and what rights you have regarding your data.

We operate only in jurisdictions where local law permits. Data handling practices on koko300 comply with applicable regulations in those regions. If you have questions about how your data is processed, contact our support team—we respond in English and Indonesian during business hours.

Data Collection and Use on koko300

We collect information at several points during your interaction with koko300. When you register, we ask for your email address, phone number, and full name. When you deposit, we receive transaction details from your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or another provider. When you place a bet or play a game, we log the market type, bet amount, stake time, and outcome. When you request identity verification, we collect photocopies of your government-issued ID and address documentation.

We use this data to:

Payment Data and Third-Party Processors

We do not store complete payment card or e-wallet credentials on our servers. When you link mobile banking, local payment, or a bank account, you authenticate directly with that provider. We receive only a secure token, allowing us to initiate future transactions without accessing your full payment details.

Third-Party Access and Data Sharing

We at koko300 share data with third parties only when necessary to provide our services or comply with law. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your transaction data to process deposits and withdrawals. Cloud infrastructure providers host our servers and databases; they are bound by strict confidentiality agreements. Customer support platforms may log chat conversations to improve service quality.

We do not sell, rent, or trade your personal data. We do not share it with marketing firms, data brokers, or advertisers. If law enforcement or a court issues a valid legal request, we may disclose information where required by local jurisdiction—we will notify you of such requests unless legally prohibited.

Data Retention and Deletion

We retain your koko300 account data for the duration of your membership plus seven years thereafter for regulatory and audit compliance. This includes your identity documents, transaction history, and bet records. If you close your account, we retain data for the same seven-year period unless you request deletion and no legal hold applies.

You may request a copy of all data we hold about you by contacting support. We will provide it in a portable format within 14 business days. If you believe we hold inaccurate data, request correction via support; we will review and update our records within five business days if the correction is valid.

Data Security: We encrypt data in transit (HTTPS) and at rest (AES-256). We limit access to personal data to authorised koko300 staff and trusted third-party processors. We audit security regularly and respond to breaches within 24 hours by notifying affected users.

Cookies and Tracking

Our website and koko300 platform use cookies to recognise you, maintain your session, and remember your preferences. Essential cookies are necessary for the platform to function (login sessions, security tokens). Analytics cookies help us understand how players use koko300—which pages are popular, where users spend time, which games attract the most activity. We use this information to improve navigation and gaming experience, not to track you across unrelated websites.

You can disable non-essential cookies via your browser settings; however, disabling essential cookies may prevent login or normal koko300 function. We do not use third-party advertising cookies; we do not track you for targeted ads across the internet.

Your Rights and Data Across Jurisdictions

We respect your privacy rights. In regions with data-protection regulations (such as GDPR-equivalent frameworks), you have the right to: access your data, correct inaccurate information, request deletion (subject to legal holds), restrict how we process your data, and receive a portable copy of your data. To exercise these rights, contact our support team with your request and account details.

Our servers and processors may be located outside your jurisdiction. Data transfers are conducted under agreements ensuring equivalent security and privacy protections. If you access koko300 from Jakarta, Surabaya, Bandung, or Medan, or any other region where we operate, data handling complies with applicable local law.

Changes to This Privacy Notice

We may update this privacy notice as our practices evolve or regulations change. We will notify you via email of material changes at least 14 days before they take effect. Continued use of koko300 after the update constitutes acceptance of the new privacy notice.

Contact koko300

If you have privacy questions, concerns about your data, or wish to exercise your rights, contact our support team. We maintain a privacy mailbox staffed during business hours in English and Indonesian. We aim to respond to privacy requests within five business days. For urgent security concerns (e.g., suspected unauthorised access), mark your request as urgent and we will prioritise it immediately.

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